Returns & Refunds

At Awelisstee, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled.

1.Return Requests

If you wish to return an item, please contact us through the Contact page before sending the product back.

Please include your order number and explain the reason for your return.

2.Condition of Returned Products

To be eligible for a return, products should generally be:

Unworn

Unwashed

Unused

In their original condition

Returned with any original packaging or labels where applicable

Products that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return unless the return concerns a defect or another 

situation protected by applicable law.

3.Incorrect or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Where appropriate, we may offer a replacement, exchange, refund, or another remedy in accordance with applicable law.

4.Exchanges

If you need to exchange an item for another size or product, please contact us before returning it.

Exchange availability depends on product availability and applicable return conditions.

5.Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds may be issued using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6.Shipping Costs for Returns

Return shipping costs may depend on the reason for the return and the applicable consumer protection requirements.

If the item is defective, incorrect, or damaged upon arrival, please contact us before returning it so we can determine the appropriate procedure.

7.Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that have been personalized, customized, or made 

specifically according to a customer’s request.

Any applicable exceptions will be communicated before or during the purchase process where required.

8.Statutory Consumer Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude any mandatory consumer rights provided by applicable law.

Where applicable, customers retain their legal rights regarding defective products, distance purchases, cancellations, refunds, and other consumer 

protections.

9.How to Start a Return

To request a return or exchange:

1.Contact us through the Contact page.

2.Provide your order number.

3.Explain the reason for the return.

4.Wait for our instructions before sending the product back.

5.Follow the return instructions provided by our customer support team.

10.Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us through the Contact page on our website.

Awelisstee
Website: awelisstee.com